01
Structure
Organize content, navigation, and workflows around user goals and meaningful system concepts.
Translate evidence into understandable structures, usable interactions, and prototypes the team can evaluate together.
Make ideas inspectable
Good design helps people form an accurate mental model of the system. It makes available actions, status, dependencies, and consequences visible.
Start with the smallest representation that helps the team learn: a content outline, workflow, sketch, or prototype may be enough.
Core activities
Keep design artifacts connected to research findings and open to revision.
01
Organize content, navigation, and workflows around user goals and meaningful system concepts.
02
Choose a level of fidelity that answers the question without overinvesting in an untested direction.
03
Test comprehension and use with representative people, including accessibility needs and edge cases.